App ticket verification

Ticket verification for Boost tickets on our app

Our Boost tickets are available for anyone 18 years and under and also available to students aged 19-21 who attend a local college or university. 

We have enabled Ticket Verification on our app for our Boost tickets in our simplyMaidenhead network. For a trial period, you will be required to verify your age, or student status, to prove your eligibility.

How does it work?

To activate and use this service, you'll first need to create an app account on our Thames Valley Buses app. You only have to complete the verification process once. Once it is done, you'll then be able to purchase and use any ticket within the category of ticket you verified yourself for without the need to carry your ID. 

Please note: After purchasing your ticket and completing the verification process, you will need to wait to be verified. This can take up to 48 hours but is normally done within a few hours.

Getting verified is easy.

  1. Create an account on the app in the mobile tickets section of the Thames Valley Buses app
  2. Buy a ticket
  3. Now start the verification process
  4. Upload a selfie or a head and shoulders shot from your photo library
  5. Upload a photo of your chosen ID which can be a driving licence, passport, birth certificate, valid student/university identification card or acceptance letter.

You'll receive instructions on how to upload your ID via your email account.  For further information on verification, you can download our handy guide here.

Photos: We use your photo to verify your ID and show it on your ticket so the driver can verify it is you. You won't be able to change your photo after it's been verified.

The app has many other benefits including being able to track your bus in live times, plan new journeys and even find out how much co2 you are saving compared to driving.

Please note that if you need any help verifying your ID manually, you may visit Bracknell Bus Station or Thames Valley Buses Depot in Bracknell. Please email or call to arrange this beforehand, to avoid a wasted journey. 

Thank you for your cooperation and we hope to make this as simple as possible for your travel requirements.