Cookie Policy

Cookies are small bits of data stored on the device you use to access our websites or apps, which are used to recognise repeat users.

We use cookies to collect data about visitors to our websites and apps, which optimises the functionality of these services.

We use Cookies for the following main reasons:

  • Collecting data about how customers interact and use our services
  • Make our websites and apps easier to use e.g. staying signed in for when you revisit the site
  • Security reasons e.g. to authenticate your identity
  • Provide you with customised content e.g. favourite stops, journeys, buses
  • Improve our services
  • Advertise to you, either directly or through trusted third parties

You can choose to remove or disable Cookies through your browser settings at any time.

The Cookies we use are:

Category

Name

Description

Internal

PHPSESSID

Anonymous cookie to help keep track of a user's session

Cloudflare ID

__cfduid

This is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. It does not store any personally identifiable information.

Stripe

__stripe_mid,
__stripe_sid

Placed by Stripe to provide fraud protection when a user purchases a ticket using the website.

New Relic

JSESSIONID

The JSESSIONID cookie is used to store a session identifier so that we can monitor session counts.

Visitor Tracking

_ga,
_gat_gtag_UA_*,
_gid

Used by Google Analytics to preserve user sessions. These cookies are only enabled if the user chooses to enable non-essential cookies.

Cookie Message

cookies_allowed,
cookies_disallowed

Determines if the user has approved non-essential cookies.

User Favourites

passenger-favourites-*

Stores the users Favourites (Timetables, Journey Plans, Stops)

Third Party Cookies
These are placed by another company (domain) and are used to help us track visitor behaviours and revenue in order for us to measure the performance of our website.

Google Analytics

  • To track which pages on the site are most commonly used, the number of visitors to the site, page views, which browsers are used, entry pages, etc.
  • We use the information provided to help us improve our site and identify the most popular pages.
  • Cookies last between one month and one year.
  • For more information on Google Analytics we recommend you visit the Google Analytics website.


YouTube Video

  • This cookie is set by YouTube when you visit a page on our website with a YouTube video.
  • If you choose to play one of these videos YouTube may set additional cookies.
  • For more information on YouTube's privacy policy go to google.co.uk/intl/en/policies/privacy/


Can I opt out of cookies?

Yes. There are a number of options available. You can control the use of cookies on your device by using the settings in your web browser (e.g. Chrome, Internet Explorer, Firefox). For more detailed information about cookies (including how to manage their use via your browser) go to aboutcookies.org. However, please note - if you delete all your cookies, some features of our website, such as remembering your login details, will not function as a result. This may then cause you problems when trying to purchase tickets as cookies are required to pass your information through the booking process.