Lost Property

We will do all that we reasonably can to locate and return any property left on one of our buses to its owner. If lost property is not claimed within one month, we will become the owner of the property and will dispose of it appropriately.

If you find lost property on a bus, you must hand it to the driver. Providing the item is not perishable or objectionable, we will keep it for a month. If you claim any item of lost property, you will be required to satisfy us that the item belongs to you, give us your name and address and you may be charged an administration fee.

The discretionary administration fees are set at the following rates:

  • Laptop or desktop computers, DSLR cameras, mobile phones and iPad/tablet devices are charged at £20.

  • Bicycles, small prams and buggies, camera lenses, musical instruments, personal electronics, and power tools are charged at £10.

  • All other items are charged at £5.

All proceeds from administration charges go to our Charity of the Year.

If the lost property is perishable and is not claimed within 24 hours of being found, we will dispose of it as we think fit. If the perishable property is, or becomes, objectionable or a health risk before the end of the 24-hour period, we reserve the right to destroy or dispose of it at any time. If the lost property is contained in a package, bag or other container, we may open it and examine it in order to trace the owner or identify the nature and value of the lost property. To check for lost property, you should contact us by email, or telephone our offices between the hours of 09:00 and 17:00 Monday to Friday detailing on which service or route number the item was lost. Contact numbers can be found on our website. Under normal circumstances, you will need to collect the lost property from the Thames Valley depot in Bracknell, or if we agree to post the property back, you will need to pay the cost of postage and packaging in advance. Our arrangements comply with the relevant legislation.