COVID-19 update - Wednesday 2nd September

Coronavirus (COVID-19) Update (Last updated Wednesday 2nd September 2021)

keeping you safe

As the government have now removed all of the restrictions related to Covid-19, we understand that some of you will be confused as to what that means for your bus travel. We have tried to clarify all the elements below, but we want to reassure you that we are committed to keeping you as safe as possible on our buses.

face coverings

The legal requirement to wear a face-covering in shops and onboard public transport has now been lifted.

We know that many of you still want everyone to wear a face-covering when travelling with us (and indeed, in many other areas) and we would encourage people to do so to help support and protect each other.

We would like everyone who can to continue to wear a face covering, even though, as seen below, all of our other measures help to keep the risk of infection low. 

Whilst wearing a face-covering helps reduce the spread of the virus whilst in close contact with others, the government believe the link between the virus and serious illness or death has been weakened. For this reason, customers can choose not to wear a face-covering on board our buses.

It is worth saying that there has never been any evidence of virus transmission onboard buses during the pandemic and we hope that people will still adhere to many of the things that have become normal such as washing hands, not travelling when feeling unwell and coughing/sneezing into a tissue and then disposing of it.

social distancing

The legal requirement for social distancing has now been lifted.

We are operating to full capacity meaning all seats (including rear-facing) can be used (except those behind the driver - see below), and standing on board buses will be allowed when necessary.

Although the thought of someone you don't know sitting close to you might seem daunting, it has been seen that transmission is generally from face to face contact and the need for this on a bus is minimal.

For added caution regarding the protection of our employees, we have kept bus cab screens in place and any seats near the driver cordoned off for the time being.

bus cleaning

We continue to operate our enhanced cleaning regime to ensure that our buses are sparkling when going into service. We will still ensure that all major touch-points are sanitised, including additional cleaning in the middle of the day.

hand sanitiser

We continue to provide free hand sanitiser on board all of our buses and strongly encourage customers to use it. We also encourage you to continue to wash your hands before leaving the house and on reaching your destination.

giving change

We are now giving change where drivers have it available (bearing in mind drivers start with a limited float which can quickly be exhausted).  We do encourage people to still pay by non-cash methods where possible.

Contactless payment, smartcards and mobile tickets are all still available as an alternative to cash.

ventilation on buses

We encourage you to leave the windows open on our buses to allow air to circulate. This helps to improve ventilation and is proven to help reduce the risk of contracting the virus. 

safe as houses

With everything in place, a bus is just as safe as anywhere else where you are enclosed or indoors, if not more so. During the pandemic, there has been no evidence of transmissions due to buses, and with everything the bus industry has done, customers have been kept safe and connected throughout. 

There is usually plenty of space and ventilation, and our customers are generally sitting for less than 15 minutes which means the risk of transmission is very low.